1. About Our Shipping Services

COLTON AGRI SALES LTD supplies agricultural machinery, farming equipment, replacement parts and related products to farming businesses and customers in supported delivery areas.

We aim to provide clear delivery information and reliable order fulfilment. Shipping arrangements depend on the product type, availability, delivery destination, weight and any special transportation requirements.

Before completing a purchase, customers should review the applicable product information, quotation, invoice and order confirmation for the delivery arrangements relevant to their order.

  1. Company Information

Company Name: COLTON AGRI SALES LTD
Business Address: 59a Drumlish Road, Dromore, Omagh, United Kingdom, BT78 3ER
Telephone: +44 28 8289 9053
Email: sales@coltonagri.online

  1. Shipping Destinations

We arrange delivery within the United Kingdom and to European destinations, subject to product availability, transport arrangements and confirmation of delivery eligibility.

Not every product can be delivered to every destination. Large agricultural machinery, specialist equipment and certain replacement parts may be subject to additional delivery restrictions or transportation requirements.

For international orders, customers should contact us before placing an order to confirm delivery availability, estimated charges, applicable customs requirements and any relevant import taxes or duties.

We will confirm whether the requested delivery location can be served before finalising an order where this information is necessary.

  1. Order Processing Time

Order processing begins after the relevant order has been accepted and any required payment, deposit or order documentation has been received.

Processing time varies according to the product and the nature of the order.

In-stock spare parts and smaller equipment: Processing time will be advised according to stock availability and order requirements.

Agricultural machinery and larger equipment: Processing may require stock confirmation, preparation, inspection, loading arrangements or coordination with a transport provider.

Special-order or supplier-sourced items: Processing depends on supplier availability and the agreed fulfilment arrangements.

Servicing and repair-related orders: Collection, return transportation or equipment movement will be arranged according to the confirmed service agreement.

Where a specific processing timeframe is available, it will be communicated through the relevant product information, quotation, invoice or order confirmation.

Orders are not considered dispatched merely because payment has been made. Dispatch takes place when the goods are handed over to the relevant delivery provider or otherwise released for delivery under the agreed arrangement.

  1. Estimated Delivery Times

Estimated delivery times depend on the destination, product availability, order processing time, carrier arrangements, and any specific shipping requirements.

Processing Time: Once specifications are confirmed, orders are typically processed and prepared for shipment within 1–3 business days, subject to product availability and order requirements.

Estimated Transit Time: For standard deliveries within Europe, please allow 8–12 business days from the date of shipment. Delivery may take longer for large agricultural machinery, bulky equipment, special-order items, or shipments requiring specialized transport methods.

Where possible, we will provide an estimated delivery timeframe either before order confirmation or within the order confirmation details.

These estimated delivery times are provided for reference only and do not constitute a guarantee, unless explicitly agreed upon otherwise in writing. Deliveries may be delayed due to transport disruptions, adverse weather conditions, supplier delays, customs procedures, or other circumstances beyond our reasonable control.

In the event of a significant delay, we will notify you promptly and discuss potential solutions. We will comply with all applicable laws and regulations regarding delivery deadlines, order cancellations, and refunds.

For oversized machinery, specialized equipment, or deliveries to locations outside our standard service areas in the United Kingdom, we may contact you prior to shipment to confirm transport arrangements and the expected delivery date.

  1. Shipping Costs and Delivery Charges

Shipping charges may vary depending on:

Delivery destination and distance.

Product dimensions, weight and quantity.

Whether the order contains small parts, bulky equipment or heavy machinery.

Specialist transport, loading or unloading requirements.

International shipping, customs handling or other destination-specific arrangements.

Applicable delivery charges will be communicated before the customer commits to the relevant purchase. Where delivery is quoted separately, the quotation or invoice will identify the applicable charge.

Customers should not assume that delivery is free unless this is expressly stated in the relevant product information, quotation or order confirmation.

Any applicable taxes, import duties or other destination-specific charges will be identified or explained where required and where the information is available. Responsibility for such charges will be determined by the agreed delivery terms and applicable law.

  1. Agricultural Machinery and Large Equipment Deliveries

Large agricultural machinery and heavy equipment may require specialist transportation rather than standard parcel delivery.

Depending on the order, arrangements may include dedicated vehicle transport, scheduled delivery, collection from an agreed location or other suitable logistics arrangements.

Before dispatch, customers should ensure t

hat:

The delivery address is accurate and accessible to the agreed transport vehicle.

There is sufficient space for unloading and manoeuvring where required.

Any access restrictions, weight limits, narrow entrances or site-specific conditions have been disclosed.

Suitable unloading equipment or assistance is available where the agreed delivery service does not include unloading.

Any special delivery, unloading or site-access requirements should be discussed with us before the order is finalised. Additional charges may apply where separately agreed and disclosed.

  1. Spare Parts and Smaller Equipment

Smaller agricultural spare parts and accessories may be sent through a parcel or other suitable delivery service, depending on their size, weight, availability and destination.

Customers should provide accurate product references, part numbers, equipment make and model information where relevant. This helps reduce the risk of incorrect orders and compatibility issues.

Where a part requires confirmation before dispatch, processing may take additional time. We will communicate any material availability or fulfilment issues as appropriate.

  1. Order Confirmation and Tracking

After an order has been accepted, we will provide order or payment confirmation through the applicable communication channel.

Where a carrier provides tracking information, we will share the available tracking reference or delivery updates with the customer.

Tracking availability depends on the delivery method. Some specialist machinery deliveries may be coordinated directly with the customer and transport provider rather than through a standard parcel tracking system.

Customers should retain their order confirmation, invoice and any tracking details for reference.

  1. Delivery Address and Customer Responsibilities

Customers are responsible for providing complete and accurate delivery details, including the recipient’s name, business name where applicable, address, postcode, contact telephone number and any relevant delivery instructions.

Please notify us promptly if delivery details need to be corrected. Changes requested after dispatch may not be possible or may result in additional charges.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unsuitable access or other customer-related circumstances, additional delivery or redelivery charges may apply where appropriate and disclosed.

Any such arrangements will remain subject to the applicable contract and mandatory legal requirements.

  1. Receiving and Inspecting Deliveries

Customers should inspect deliveries as soon as reasonably practicable after receipt.

Where possible, please check the packaging, quantity and apparent condition of the goods at delivery. If visible damage, missing items or an incorrect delivery is identified, record the issue with photographs where appropriate and contact us promptly.

Please retain relevant packaging, delivery documentation and photographs while the issue is being reviewed.

Reporting a problem promptly helps us investigate the matter with the carrier or supplier. However, failure to report visible damage immediately does not automatically remove any statutory rights the customer may have.

  1. Missing, Damaged or Incorrect Items

If an order has not arrived within the communicated timeframe, arrives damaged or contains an incorrect or missing item, please contact us using the details below.

Please provide:

Your order number or invoice reference.

A description of the issue.

The delivery date, if applicable.

Photographs or other supporting information, where relevant.

We will review the circumstances and work with the customer and relevant delivery provider to identify an appropriate resolution.

Depending on the circumstances and applicable law, the resolution may involve further investigation, replacement, repair, redelivery, cancellation or a refund.

Nothing in this policy excludes or restricts any rights available to customers under applicable law.

  1. International Deliveries, Customs and Import Requirements

International shipments may be subject to customs clearance, import restrictions, local taxes, duties or additional documentation requirements.

The applicable arrangements depend on the destination and the agreed shipping terms. Customers should confirm any relevant import requirements before ordering.

Where additional charges or documentation are applicable and known before the purchase, we will communicate the relevant information as appropriate. Responsibility for customs duties, import taxes and clearance costs will be determined by the agreed transaction terms and applicable law.

Delivery may be delayed while customs authorities or other relevant agencies process a shipment. We will provide available information if such a delay affects an order.

  1. Delivery Delays and Exceptional Circumstances

Although we aim to fulfil orders within the communicated timeframe, delivery maybe affected by circumstances including:

Severe weather or transport disruption.

Supplier or stock availability issues.

Customs inspections or clearance delays.

Carrier capacity limitations.

Public emergencies or interruptions to essential services.

Other circumstances beyond our reasonable control.

If a significant delay occurs, we will take reasonable steps to inform the customer and discuss appropriate next steps.

This section does not remove any legal obligation to deliver within an applicable statutory deadline or any right to cancel or obtain a refund where provided by law.

  1. Collection Arrangements

Where collection is available and agreed in advance, the collection location, collection date, payment requirements and any loading arrangements will be confirmed with the customer.

Customers must follow the agreed collection instructions and ensure that the collecting vehicle and equipment are suitable for transporting the goods safely and lawfully.

Collection is not available for every product or order. Customers should obtain confirmation before travelling to a collection location.

  1. Shipping Charges, Payments and Order Fulfilment

Any required deposit, shipping charge or outstanding balance will be specified in the applicable quotation, invoice or order confirmation.

Where an order requires staged payment, the payment schedule and the conditions for dispatch will be communicated before the order is finalised.

All standard purchases and services are charged on a one-time basis. We do not charge recurring subscription fees or automatic subscription renewals through our standard website purchasing process.

Payment confirmation alone does not mean an order has been dispatched. Dispatch and delivery remain subject to product availability, order acceptance, the agreed payment terms and the fulfilment arrangements confirmed for the order.

Online payments may be processed through a secure third-party payment provider, such as Stripe, where available.

  1. Contact Us About Shipping

For questions about shipping, delivery estimates, transport charges, tracking, collection or fulfilment, please contact us:

Telephone: +44 28 8289 9053
Email: sales@coltonagri.online

When contacting us about an existing order, please include your order number or invoice reference so that we can assist you more efficiently.

Thank you for choosing COLTON AGRI SALES LTD for your agricultural machinery, farming equipment and spare parts requirements.